James Thomas Bailey has been a leading trainer in Applied Improvisation for more than two decades. His clients include Google, SONY, Yahoo, Hulu, Walt Disney, Nestle, Coca-Cola and more. He is also a Cultural Specialist for the US State Department where he uses Applied Improvisation for both business and cultural training overseas.

Based in Portland, Oregon, Patrick has worked with over 400 companies since 1989, including Apple, Nike, Intel, Google and more. He's fascinated by both good and bad customer service, and obsessed with helping your company improve. Patrick has co-written a couple of books on Applied Improv for business - Jill and Patrick's Small Book of Improv for Business and Yes, And Your Customer Service. He has an MFA in Stage Direction from the University of Wisconsin - Madison, and is also certified by the Applied Improvisation Network.